How to Start a Return or Cancellation

If you need to cancel a new order or send back something you’ve already received, the first step depends on where your order is in the process. For a cancellation, you can get a full refund as long as the product hasn’t been shipped or produced yet. Once the package is on its way, we’re unable to cancel the order.

For a return, you have 14 days after the product arrives to let us know you’d like to send it back. To begin, reach out to our Customer service team at support@Elovtin.com to get the return address. Please don’t send anything back to the manufacturer.

What Happens After We Receive Your Return

When your return arrives, we’ll inspect it and send you an email confirming we’ve got it. That same message will let you know whether your refund has been approved or declined. If it’s approved, the refund goes back to your original payment method—like your credit card—within 7 days. There’s no restocking fee, and you’ll only ever be charged for shipping once at most, even if a return is involved.

If Your Refund Seems Delayed

Sometimes a refund takes a little longer to show up on your statement. If you don’t see it right away, here’s a quick checklist to run through:

• Check your bank account again.
• Contact your credit card company—it can take a bit for the refund to officially post.
• Contact your bank, as processing times can vary.

If you’ve done all of that and still haven’t received your refund, please email us at support@Elovtin.com and we’ll help sort it out.

Important Conditions to Remember

For a return to go smoothly, the item needs to be unused and in the same condition you received it. It should also be in its original packaging, and you’ll need to include a receipt or proof of purchase. These steps help us process everything quickly and get your refund back to you.

If you have any questions about getting the return address or anything else, just contact us at support@Elovtin.com.